Sanlam seeks 15 Call Centre Representative to join its Customer Service department in Bellville. Please note that this inbound call centre position.
- Our business is dived into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.
- You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.
- Effectively deal with all client calls; investigating, and ensuring resolution of client policy service enquiries.
Please note that this inbound call centre position
- Matric/Grade 12
- Tertiary qualification would serve as an advantage
- Life insurance customer service experience
- Experience in assurance administration.
- Competent with the administration of life covers, retirement annuities, savings plans and investments.
- Call Centre experience is critical for this position.
- We require individuals that are able to fluently communicate in English and Afrikaans. An African language would advantageous.
- Must be very effective in simultaneously navigating computers while communicating with clients on the phone.
- Must have passion for customer services
- Strong communication skills
- Aptitude to identify and solve problems
- Capacity to manage information
- Very good Interpersonal skills
- You must have Integrity and hold respect for others
How to apply
Closing date is 30 September 2016. Click here to apply online