Sanlam seeks 15 Call Centre Representative to join its Customer Service department in Bellville. Please note that this inbound call centre position.

Key Responsibilities

  • Our business is dived into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.
  • You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.
  • Effectively deal with all client calls; investigating, and ensuring resolution of client policy service enquiries.

Please note that this inbound call centre position

Minimum Requirements

  • Matric/Grade 12
  • Tertiary qualification would serve as an advantage
  • Life insurance customer service experience
  • Experience in assurance administration.
  • Competent with the administration of life covers, retirement annuities, savings plans and investments.
  • Call Centre experience is critical for this position.

Knowledge

  • We require individuals that are able to fluently communicate in English and Afrikaans. An African language would advantageous.
  • Must be very effective in simultaneously navigating computers while communicating with clients on the phone.

Competencies

  • Must have passion for customer services
  • Strong communication skills
  • Aptitude to identify and solve problems
  • Capacity to manage information
  • Very good Interpersonal skills
  • You must have Integrity and hold respect for others

How to apply

Closing date is 30 September 2016. Click here to apply online

News Reporter