Sanlam seeks 15 Call Centre Representative to join its Customer Service department in Bellville. Please note that this inbound call centre position.

Key Responsibilities

Our business is dived into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers. You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards. Effectively deal with all client calls; investigating, and ensuring resolution of client policy service enquiries.

Requirements

  • Matric/Grade 12
  • Tertiary qualification would serve as an advantage.

Experience

  • Life insurance customer service experience.
  • Experience in assurance administration.
  • Competent with the administration of life covers, retirement annuities, savings plans and investments.
  • Call Centre experience is critical for this position.

Knowledge

  • Knowledge of both the Legacy and the Epsilon (Stratus) operating platform and products is very important for this position.
  • We require individuals that are able to fluently communicate in English and Afrikaans. An African language would advantageous.
  • Must be very effective in simultaneously navigating computers while communicating with clients on the phone.

Competencies

  • Must have passion for customer services
  • Strong communication skills
  • Aptitude to identify and solve problems
  • Capacity to manage information
  • Very good Interpersonal skills
  • You must have Integrity and hold respect for others

How to apply

Closing date is 08 April 2016. Click here to apply online

News Reporter