ADT invites applications for a Contact & Monitoring Centre Learnership based in Goodwood. This is a fixed term opportunity for competent learners to apply for permanent employment after 12 months of being on the learnership. Successful candidates will qualify with a National Certificate in Contact Centre Support and gain practical experience in the Contact Centre environment.

Duties and Responsibilities:

  • Answering inbound calls as well as assist customers who have specific enquiries.
  • Dealing with incoming calls on a skills based routing basis.
  • Transferring calls to other departments.
  • Handling and resolving customer complaints or escalating
  • Receiving and actioning emergency calls (if trained).
  • Booking Technical service calls.
  • Qualifying Sales leads and booking of appointments.
  • Providing basic Technical assistance to clients (troubleshooting).
  • Providing customers with feedback to resolve queries.
  • Loading of temporary / holiday instructions (if appropriate to skills base).
  • Handling Accounts, Sales, Technical, Ops and other queries.
  • Verifying Listener information.
  • Delegating queries / complaints to relevant departments.
  • Working as a team and assisting colleagues with daily Contact Centre operational issues.

Requirements:

  • South African citizen.Hold a valid and recognised Matric Certificate with Maths or Maths literacy, English and a second language.
  • Not be engaged in post matric studies or formal employment.
  • Must not have completed any previous learnership.
  • Be between the ages of 18 and 30 years. (For learners with disability age up to 35)
  • Excellent communications skills (English).
  • Have basic computer skills.
  • Have a keen interest in all tasks related to Administration and Customer Service.
  • Must have an interest in Customer Services and be able to work under pressure.

How to apply

Click here to apply

News Reporter