ADT invites applications for a Contact & Monitoring Centre Learnership based in Goodwood. The purpose of the learnership is to provide superior service to internal and external customers via all contact channels and all media. Successful candidates will qualify with a National Certificate in Contact Centre Support and gain practical experience in the Contact Centre environment. Deadline for applications is 08 May 2015.

Main Duties and Responsibilities:

  • Answering inbound calls as well as assist customers who have specific enquiries.
  • Dealing with incoming calls on a skills based routing basis.
  • Transferring calls to other departments.
  • Handling and resolving customer complaints or escalating
  • Receiving and actioning emergency calls (if trained).
  • Booking Technical service calls.
  • Qualifying Sales leads and booking of appointments.
  • Providing basic Technical assistance to clients (troubleshooting).
  • Providing customers with feedback to resolve queries.
  • Loading of temporary / holiday instructions (if appropriate to skills base).
  • Handling Accounts, Sales, Technical, Ops and other queries.
  • Verifying Listener information.
  • Delegating queries / complaints to relevant departments.
  • Working as a team and assisting colleagues with daily Contact Centre operational issues.

Minimum Requirements:

  • South African citizen.Hold a valid and recognised Matric Certificate with Maths or Maths literacy, English and a second language.
  • Not be engaged in post matric studies or formal employment.
  • Must not have completed any previous learnership.
  • Be between the ages of 18 and 30 years. (For learners with disability age up to 35)
  • Excellent communications skills (English).
  • Have basic computer skills.
  • Have a keen interest in all tasks related to Administration and Customer Service.
  • Must have an interest in Customer Services and be able to work under pressure.

How to apply

Applications close on 08 May 2015. Click here to apply

News Reporter